Alternative Dispute Resolution
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body.
List of Alternative Dispute Resolution Bodies
(under Law no. 144/2015, of September 8)
ARBITRATION CENTERS OF GENERAL JURISDICTION
National Center for Consumer Conflict Information and Arbitration
Acting throughout the national territory, in areas not covered by another arbitration center with regional jurisdiction
Contacts CNIACC – National Center for Consumer Conflict Information and Arbitration
Nova University Law School
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered: Contracts concluded in the District of Faro.
Contacts CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt
Consumer Conflict Arbitration Center of the District of Coimbra
Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographical area covered: Contracts signed in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographical area covered: Contracts signed in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographical area covered: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contact BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Geographical area of coverage Contracts signed in the Autonomous Region of Madeira.
Contacts Postal address: Rua Direita nº. 27 – 1º andar – 9050-405 Funchal
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
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Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Arbitration Court
Geographical area covered: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt
More information on the Consumer Portal
www.consumidor.pt