Terms & Conditions
TERMS AND CONDITIONS OF SALE
LEGAL INFORMATION
Commercial Name: Technical Center PB Unipessoal, Lda.
Tax number: 514249650
Address: Av. da Liberdade 615 1º Piso, 4710-251 Braga
Phone: +351 255 164 716
Email: geral@sopro.pt
The use and sales promoted in the online store are governed by the following terms and conditions. When placing an order, the user:
– You declare that you have read and agreed to these terms and conditions;
– Declares that he/she is at least eighteen (18) years of age and/or is of legal age in the jurisdiction of his/her residence, and that he/she is legally able to contract and will use his/her own means of payment;
– You will not make fraudulent use of the website, contrary to the law or good customs;
– Accepts that it will be Portuguese legislation that regulates any conflict with the consumer, without prejudice to any provision to the contrary, Community directive or international treaty.
LEGAL NOTICE
We publish information in order to provide the best service to users, and we update this information permanently.
However, we decline all responsibility for any technical inaccuracies and/or typographical errors that may arise.
We reserve the right to make corrections and changes to the website without prior notice.
We do not guarantee that all the information published on its website complies with the legislation in force in the user’s jurisdiction, with the exception of Portugal.
The site is protected in accordance with international internet standards, so if used correctly, the user can be sure of not encountering viruses or other malicious programs.
However, we decline all responsibility for any problems, damages, viruses or risks that the user may incur during improper use of the site, as well as for any faulty use of the site.
DESCRIPTION OF THE ARTICLES
All the articles presented on the site are described as accurately as possible.
Users should read the description of the articles as carefully as possible and, if they have any questions, contact us via our contact details.
Due to the type of computer used, color settings, internet browser or others, the colors shown in the photographs on the site may differ from the actual colors.
We cannot be held responsible for such differences.
STOCK UNAVAILABLE
We reserve the right to inform the user, within 72 hours of receiving the order, of the unavailability of any item ordered.
Once the user has been informed of this unavailability, the contract is automatically considered terminated in respect of the unavailable item, and the user is guaranteed not to incur any costs on account of the cancellation of the order in respect of the unavailable item, with the amount shown on the user’s card statement being cancelled in due proportion. The contract will remain in force and will produce its normal effects with regard to any other items ordered, unless the user indicates otherwise.
PRICES
All prices are shown in EUR €
The exchange rate used by the credit card company may not be exactly the same as that shown at the time of purchase.
The price shown for each product does not include transportation costs, but does include the VAT rate in force in Portugal.
PRICE CHANGES
We reserve the right to change product prices without prior notice.
When an order is placed and confirmed, the prices of the products will be valid for the duration of that specific process.
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PAYMENT METHODS
ATM REFERENCES
Users with a bank account with a Portuguese bank will be able to settle their orders using the Multibanco payment system.
BANK TRANSFER
You must pay for your order using our IBAN provided at the time of ordering.
You can also access this information in your user area
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DELIVERY POLICY
SHIPPING COSTS
The shipping costs for the items ordered will be added to the order value in the process of completing the order.
SHIPPING COSTS
Shipping costs will be automatically updated when the order is completed.
The shipping costs do not include any import duties that may be levied on entry into the customer’s country of destination.
DELIVERY TIMES
Delivery times may be slightly longer during vacation periods, vacations and public vacations. Apart from these exceptions, the normal delivery times will be:
– Portugal 24 hours
– Europe 72 hours
CUSTOMS DUTIES AND CHARGES
For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.
Customs Duties and/or Taxes for non-EU countries, we can’t predict what these costs might be.
If orders are subject to any additional charges, these will be levied directly by customs in the country of destination. Please contact your local customs office for more information.
IMPORTANT INFORMATION
All orders require a signature upon delivery.
You cannot change the delivery address of orders once they have been dispatched.
The delivery times indicated above are merely indicative and do not take into account possible delays caused by problems with payment authorizations or customs clearance in the country of destination.
EXPEDITIONS AND COLLECTIONS
During the registration process on our site, the user will have to provide their personal address details.
Orders will be delivered to the address defined as the user’s address. If the user wishes the order to be sent to an alternative address, this must be indicated when the order is completed.
SUCCESSFUL EXPEDITION DELIVERY
The customer is requested to carefully inspect the order/packaging upon delivery of all shipments BEFORE signing the delivery document.
If, for any reason, the packaging appears to be tampered with, please sign the delivery document with reservations, or refuse delivery.
If you accept delivery of the order with reservations, or if you refuse it, please complain to the carrier immediately and contact us.
If, for any reason, the order cannot be delivered to the address provided by the user at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted from the refund to the user.
If the order is not successfully delivered to the user’s address, due to any lack of cooperation from the user (wrong telephone number, wrong or incomplete address, non-compliance with import regulations, etc.), there may be a risk that the order will be returned to Portugal, any import taxes that may be charged upon re-entry into Portugal, these costs will be deducted from any possible refund.
UNDELIVERED ORDERS
Shipping costs will not be refunded in the case of undelivered orders.
The cost of returning undelivered orders may also be subject to additional charges for taxes and costs or charges levied by customs or other entities which, in no case, will be reimbursed by us.
INSURANCE
We guarantee each order during the transit period until it is delivered to the user.
All orders require a signature upon delivery, at which point responsibility passes to the user.
If you designate a recipient other than yourself for the purposes of delivery, then you accept the evidence of a signature as proof of delivery and compliance on our part and the corresponding transfer of liability in the same way.
TAX FREE (NON-EU PAYMENTS)
All prices shown include VAT at the legal rate in force in Portugal.
For all non-EU countries in Europe and the rest of the world, customs duties may apply.
These costs will be the responsibility of the buyer.
If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be taken from the payment made.
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RETURNS POLICY
All customers have the right to a refund
In accordance with article 6 of Decree-Law no. 143/2001, of April 26, the customer has a period of 14 days in which to withdraw from the contract without payment of compensation and without having to state the reason, a period which begins on the day the order is received by the customer.
If, for any reason, the user is not satisfied with an order, the item can be returned within 14 days for a size exchange or refund.
All transportation costs will be paid by the user.
RETURN INSTRUCTIONS
– The user must send us an email within 14 days of the delivery date, indicating the ORDER NUMBER, PRODUCT CODE and REASON FOR RETURN.
– Any customs duties, taxes or additional charges that you may have will not be reimbursed by us.
– If all or part of the order is returned, we will refund the amount paid by the user (excluding shipping costs).
The user can choose between two forms of compensation:
EXCHANGE
Items can be exchanged for another item of equal or greater value (if you choose a higher value item, you will receive an email with information on how to pay the extra).
In the case of an exchange, we do not charge any additional costs for shipping the new item.
Once the items to be exchanged have been received and checked, the new item will be dispatched immediately.
As with returns, any customs duties, taxes or additional costs you may incur will not be reimbursed by us in the event of an exchange of items.
REFUNDS
Refunds will be processed as soon as the returned items have been checked and accepted.
In the case of orders paid for by credit card, the refunded amount will be available on the customer’s card account within approximately 10 days, or on the next card account statement. The processing time may vary according to the credit card company.
Orders paid for via Paypal will be refunded to the original account.
For refunds to intra-Community countries, VAT will also be charged back.
Returns and exchanges must reach our facilities within 10 days of dispatch and respect the following conditions:
– Items must be returned with all original labels, packaging and other accessories sent with the order.
– Returns must be packed in the original box.
– In the case of defective items or incorrect merchandise, the user must follow the instructions above.
– We do not accept the return of items that do not comply with the procedures of the terms and conditions of the return policies. Such items will be returned to the sender, to the address of the original shipment, at the user’s expense.
DAMAGE CAUSED DURING TRANSPORTATION/DEFECTIVE ITEMS
The return of defective items will only be accepted if the items are already defective at the time of delivery to the user.
We go to great lengths to carefully check all items for any defects before shipping them out.
We reserve the right to request photographic support for defective items or wrongly sent goods before authorizing the return, for the purpose of reimbursing transport costs and Import Duties.
All items returned as defective will be duly inspected upon receipt and all items subject to wear and tear considered normal will not be considered defective.
Defective items will be exchanged for an identical item, subject to availability.
If the user does not wish a replacement item to be sent to them, they should make this request by email.
Defective items must be returned within 14 days of receipt.
Refunds for defective items will take place within 30 days of receipt of the returned items.
If it is not possible to replace the defective item, we will refund the amount paid using the payment method originally used, in the same amount paid by the user.
RETURNS AND EXCHANGES OF ITEMS WITH A BALANCE
All sales of sale items (items with a price reduction) are final.
It will not be possible to return or exchange items with a balance, and the conditions for returns, refunds and exchanges do not apply.
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COOKIES
USE OF COOKIES
This site uses cookies to give you the best user experience.
If you continue browsing, you are giving your consent to accept these cookies and our Cookie Policy.
WHAT ARE COOKIES?
Cookies are small text files saved on your device when you access websites.
These allow the storage of a set of information related to the user, some of which is used to recognize the user on future visits to our site, and others are used to guarantee the functionalities provided and improve the performance and user experience on the site.
The type of information that can be analyzed using cookies is as follows: username, email address and password, the internet protocol (IP) address used to connect to the internet, the browser type and version, the operating system and platform used for the connection, the web addresses (URLs) from which or through which you have accessed and left our online services, and the date and time of said activity, among others.
Website cookies can be disabled or managed at any time. To find out how to do this, go to the “Help” area of your browser.
Please note: it is important to understand that some areas of the site may not function properly after cookies have been deactivated.
PURPOSE OF COOKIES?
The use of cookies optimizes the user’s navigation, allowing the stored data to improve their experience on the site, also increasing the response efficiency of the web address.
In this way, they can eliminate some repetitive actions on the site, as well as helping to present information to meet your interests as closely as possible.
TYPES OF COOKIES USED
Cookies are segmented according to their purpose and expiration date.
Essential cookies are fundamental elements of access to certain areas of the site, such as access to secure areas of the site via login and password. If you disable cookies, you may not be able to access the same services.
Functionality cookies remember the user’s browsing preferences.
Analytical cookies make it possible to remember how a site is navigated, with the aim of presenting products or services that suit the user, by monitoring the site. Examples are those that store the most visited pages, the time spent on each page, products or services searched for, etc. These cookies store statistical information.
EXPRESSION OF CONSENT TO THE USE OF COOKIES
When you access our site, you give your consent to the use of cookies by clicking on the OK button in the banner that appears when you first visit our site.
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ALTERNATIVE DISPUTE RESOLUTION
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body.
List of Alternative Dispute Resolution Bodies
(under Law no. 144/2015, of September 8)
ARBITRATION CENTERS OF GENERAL JURISDICTION
National Center for Consumer Conflict Information and Arbitration
Acting throughout the national territory, in areas not covered by another arbitration center with regional jurisdiction
Contacts CNIACC – National Center for Consumer Conflict Information and Arbitration
Nova University Law School
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered: Contracts concluded in the District of Faro.
Contacts CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt
Consumer Conflict Arbitration Center of the District of Coimbra
Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographical area covered: Contracts signed in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographical area covered: Contracts signed in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographical area covered: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contact BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Geographical area of coverage Contracts signed in the Autonomous Region of Madeira.
Contacts Postal address: Rua Direita nº. 27 – 1º andar – 9050-405 Funchal
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
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Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Arbitration Court
Geographical area covered: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt
More information on the Consumer Portal www.consumidor.pt
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PRIVACY POLICY
We respect the privacy of all users who browse our site and we are committed to protecting the personal information that each user chooses to share.
We guarantee the confidentiality of all data provided by you both during registration and during the purchase process.
In compliance with Law no. 67/98, of October 26, on the Protection of Personal Data, we hereby inform you that we are responsible for processing the personal data collected on the website.
The data collected on this site is used for processing orders and communicating with customers, processing requests for information and any complaints, statistical analysis, as well as its use for direct marketing purposes.
We undertake not to use the personal data of its customers for purposes other than and unrelated to the purpose of contracting the products it sells, ensuring through appropriate measures the confidentiality of such data, its non-loss or alteration and unauthorized access to such data.
The customer authorizes us to send information about products, promotions or services that may be of interest to them, using their personal data for direct marketing purposes through any communication channel, namely through the use of e-mail, SMS, MMS or other forms of automatic call.
We will not share your data with third parties.
When a customer registers or places an order, their personal data, address and payment details are incorporated into the database and used to process their orders, as well as to send them information about them, products, promotions or services.
The customer expressly authorizes us to use their registration data, as well as any data obtained during the course of the contractual relationship between both parties, for the purposes of advertising and marketing our products.
All clients have the right to access, rectify, cancel and object to their data.
If you wish, at any time, to stop being part of the database, you can exercise this right through your customer area or by sending an email to us asking to change/remove your data.
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We reserve the right to modify the terms and conditions contained in this legal information without prior notice.
For more information, please do not hesitate to contact us.